must have strong understanding with Customer Service Skills having worked in
either BPO/ Banks/NBFCs/ Startup. This position requires attention to detail, a
sense of ownership, and a passion for delivering results in a fast-paced, agile
environment. Person should have 1-3 years of experience in Customer Service
& specifically calling exp is a must & should have good MS office expertise
Day to day Responsibilities include:
a positive, empathetic and professional attitude toward customers always.
promptly to customer inquiries.
with customers through various channels like Calls , Email or Chat.
and resolving customer complaints.
our products inside and out so that you can answer questions.
and coordinating with colleagues as necessary.
feedback on the efficiency of the customer service process.
customer satisfaction and provide professional customer support.
and Education Requirements
Graduate/MBA from any stream, Non grads with experience will be considered
years of Voice & Non-Voice experience in any industry, Preferred
Startup/BPO/ NBFC/ Banks
to work Mon- Sat, Working hours 10:00- 7:00 PM , Saturdays – 10:00 -3:00 Pm and
will be flexible to stretch working hours proactively if required .
Customer Service & People Attitude
Good Communications skills,
Fluent English is Mandate, Regional language would be an advantage