Agency Manager – Collections

Job Location:

About EarlySalary:

EarlySalary is an instant line of credit to young working Indian. EalySalary is a pioneer in introducing instant loans & salary advances and has disbursed over Rs.3,000Cr worth of loans on its platform and currently disbursed nearly 100,000 loans a month. EarlySalary has raised multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures & Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused on build Technology, mobile platform, Risk & AI/ML models for better decisions, and real-time lending. As a full-stack lender, we manage both sides of the business building better technology and products for powering our lending platform and build ML models for better risk mitigation, and giving real-time decisions to our customers. 

Our ML & Risk Analytics Stack & Practice is focused on building better Risk Score Card & building high amount automation. EarlySalary is considered one of the fastest & most automated lender in the Industry

Responsibilities:

  • Demonstrates an understanding of the role and importance of process management.
  • Able to work on modern systems for operations & collections.
  • Allocate delinquent accounts to Collections Agencies and Monitor the progress/ performance and drive resolution targets.
  • Notify & Follow-up with delinquent customers/accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of service, or credit contracts.
  • Answer customer queries regarding their accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Record information about the financial status of customers and the status of collection efforts.
  • Manage operation activities with respect to Repayments and Debit authorizations.
  • Follow laid down processes by the Regulators and the company.

Qualifications:

  • Preferably: Graduate/Post Graduate in Management Stream
  •  3 – 7 years experience in Collection Agency Management and Field Collections.
  • Good Communication Skills (English is mandatory).

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